Returns & Refund Policy

Last updated: October 6, 2026

At WETCEAOM, operated by XIMENG SUPPLY INC, we want every customer to shop with confidence. If you are not satisfied with your order, please review our return and refund policy below.

Return Period

We offer a 30-day return policy.

You may request a return within 30 days after your order has been delivered. After the 30-day return period has expired, we may no longer be able to offer a return or exchange, except where otherwise required by applicable law.

Return Eligibility

To be eligible for a return:

• The item should be unused or only handled as reasonably necessary to inspect it.
• The item must be returned in its original packaging whenever possible.
• Proof of purchase, such as an order confirmation or receipt, is required.
• All original accessories, parts, manuals, and packaging materials should be included where applicable.
• The item must not have been damaged, modified, or altered by the customer.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items may not be eligible for return:

• Customized or personalized products, except where the item arrives damaged, defective, or incorrect
• Items damaged, modified, or altered by the customer
• Items missing significant original parts or accessories
• Items returned after the applicable return period
• Gift cards or final-sale products, where applicable

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Return Address

All returns must be authorized before shipment.

Approved returns should be sent to our designated return facility unless different return instructions are provided by our customer support team:

XIMENG SUPPLY INC
1401 21ST ST STE R
SACRAMENTO, CA 95811
United States

Please contact us at info@wetceaom.com before returning any item to obtain return authorization and shipping instructions.

Do not send products back without prior approval.

Return Shipping Costs

If the return is caused by an issue on our side, including a damaged, defective, or incorrect item, WETCEAOM will cover the reasonable return shipping cost where a return is required.

Depending on the situation, we may provide:

• A free replacement
• A full or partial refund
• A prepaid return label or other return shipping assistance

For returns requested for personal reasons, such as a change of mind, ordering the wrong product, or no longer needing the item, return shipping costs will be handled according to the return terms confirmed by our customer service team.

Any applicable return shipping cost will be clearly communicated before the return is authorized.

No restocking fee is charged by WETCEAOM unless clearly disclosed before the return is approved.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Refunds are generally processed within 7–14 business days after approval, although the exact time required for the funds to appear may depend on your bank, credit card issuer, or payment provider.

WETCEAOM does not charge an additional refund processing fee.

Late or Missing Refunds

If you have not yet received an approved refund:

First, please check your bank account or payment account again.

You may then contact your bank, credit card company, or payment provider, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at:

info@wetceaom.com

Exchanges

We offer free replacements or exchanges when an item is:

• Defective
• Damaged during delivery
• Incorrectly supplied

For customer-requested exchanges, such as requesting a different size, style, or model, any applicable shipping costs will be explained before the exchange is authorized.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 7 business days after delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos or videos showing the issue
• Photos of the outer packaging
• A photo of the shipping label, where relevant

After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund, replacement part, or other reasonable resolution.

Return Instructions

Please do not return any item without prior approval.

Once your return has been approved, our customer support team will provide the applicable return instructions.

For higher-value returns, we recommend using a trackable shipping service. If you are responsible for arranging the return shipment, please retain your tracking information until your return has been successfully processed.

Policy Updates

XIMENG SUPPLY INC reserves the right to update this policy when necessary.

Any updated version will become effective when published on the WETCEAOM website, subject to applicable law.

Contact Us

If you have any questions regarding returns, refunds, replacements, or exchanges, please contact us:

WETCEAOM
Operated by XIMENG SUPPLY INC
Email: info@wetceaom.com
Registered Office: 1401 21ST ST STE R, SACRAMENTO, CA 95811, United States