FAQS

📦 Order & Shipping

Q: Where does WETCEAOM ship to? A: We currently offer delivery to the United States, Canada, Mexico, and some EU countries (such as Germany, France, Italy, etc.). If you are in other countries, please contact customer service.

Q: How long will it take to receive my order? A: Orders are typically processed within 1–3 business days. Depending on your location, standard international shipping usually takes 7–15 business days. You will receive a tracking number via email as soon as your package is dispatched.

Q: Can I change or cancel my order? A: We aim to process orders quickly. If you need to make changes, please contact us at info@wetceaom.com within 24 hours of placing your order. Once the order has been shipped, we are unable to cancel it.

🖼 Product & Installation

Q: What materials are WETCEAOM display frames made of? A: We use premium, high-transparency acrylic and durable composite materials. Our goal is to provide a "crystal-clear" view that protects your collectibles from dust and UV rays while maintaining a modern, minimalist aesthetic.

Q: Are the wall-mounted frames difficult to install? A: Not at all! Each frame comes with a detailed installation guide and all necessary mounting hardware. Most of our collectors find the setup process simple and rewarding—it’s like creating your own gallery wall.

Q: Will these frames fit specific brands like LEGO® or POP MART? A: Yes! Our products are specifically designed with popular collectibles in mind. Please check the dimensions on each product page to ensure a perfect fit for your specific set or figurine.

🛡 Returns & Quality Guarantee

Q: What if my item arrives damaged? A: Since display cases are fragile, we take extra care in packaging. However, if your order arrives damaged, please contact us within 7 business days with photos of the damage. We will send a replacement or issue a refund immediately.

Q: What is your return policy? A: We offer a 30-day return policy. Items must be unused and in their original packaging. Please reach out to info@wetceaom.com to receive return authorization before shipping items back to our California facility.

🏢 About WETCEAOM

Q: Where is WETCEAOM based? A: WETCEAOM is operated by XIMENG SUPPLY INC, a registered corporation based in Sacramento, California. We are a team of passionate collectors dedicated to helping others showcase their treasures.

Q: How can I contact customer support? A: We are here to help! You can reach us via:

• Email: info@wetceaom.com

• WhatsApp: +86 17209008329 / +86 153 2379 8230

• We typically respond to all inquiries within 24 business hours.

💡 Pro Tip for Collectors

To keep your display frames looking brand new, we recommend using a soft microfiber cloth for cleaning. Avoid using harsh chemical cleaners to maintain the high transparency of the acrylic.