Returns Refund policy

Returns & Refund Policy

Last updated: April 14, 2026

Return Period

We offer a 30-day return policy.

• You may request a return within 30 days of delivery.

• After 30 days, we are unable to offer refunds or exchanges.

Return Eligibility

To be eligible for a return:

• Items must be unused, in original condition.

• Must be returned in the original packaging.

• Proof of purchase is required (order confirmation or receipt).

Non-returnable items include:

• Perishable goods (food, flowers, etc.)

• Intimate or sanitary products

• Hazardous materials or flammable items

Return Address

All returns must be authorized and sent to our designated facility:

XIMENG SUPPLY INC 1401 21ST ST STE R, SACRAMENTO, CA 95811

📩 Important: Please contact us at info@wetceaom.com before returning any item to receive return authorization and specific shipping instructions. Do not send items back to the address without prior approval.

Return Shipping Cost

• If the issue is caused by us (damaged, defective, or wrong item): We will cover return shipping costs or provide a free replacement / full refund.

• If the return is due to customer reasons (change of mind, wrong order, etc.): The customer is responsible for all return shipping costs. Original shipping fees are non-refundable.

Refunds

Once your return is received and inspected:

1. You will be notified via email regarding the status.

2. If approved, your refund will be processed and automatically applied to your original payment method.

⏱ Refund processing time:

• Typically 7–14 business days after approval.

• No additional processing fees will be charged.

Late or Missing Refunds

If you have not received your refund:

• First, check your bank account again.

• Contact your credit card company; it may take some time before your refund is officially posted.

• Next, contact your bank.

• If you’ve done all of this and still have not received your refund, please contact us at: info@wetceaom.com.

Exchanges

We only offer free exchanges if the item is defective, damaged, or incorrect. For customer-initiated exchanges (e.g., wanting a different style), shipping costs will be the responsibility of the customer.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 7 business days of receipt.

• Provide photos or videos as proof.

• We will resolve the issue with a replacement, refund, or appropriate compensation.

Return Instructions

• Do not send items back without prior approval.

• Returns must be shipped to the California address provided above.

• For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Policy Updates

XIMENG SUPPLY INC reserves the right to update this policy at any time. Changes take effect immediately upon posting on our website.